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Using the Mobility iQ mobile app?
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Using the Mobility iQ Web App?
Please email our support team at mobilityiq-support@tmc.co.uk

How do I cancel or change a booking?

Modified on Tue, 18 Aug at 2:30 PM

Go to your upcoming journeys in the 'Bookings' tab, select the trip you want to change or cancel and click 'Cancel' Booking. Please note, Changes/Cancellation may be restricted and/or incur costs based on provider policies.


RIDE: If you want to make minor changes to a Pre Book Ride Booking; time (same day), location (area), it maybe possible by contacting the Ride / Service Provider, whose contact number is provided in the booking. It is only possible to Cancel a booking within the app/webapp. Any changes to date/location on an existing booking must simply be cancelled and Re-Booked.


 Rail: Changes to your ticket are governed by the terms and conditions of carriage as shown on your ticket.